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Frequently Asked Questions

What does your company do? What is your business concept?
I’m a store owner. What are the benefits to installing your point of sale in my business?
Do you only sell personalized jewelry through the application?
Do you ship worldwide?
I’m a jewelery designer. Is there any way in which we might work together?
How long will my customers have to wait to receive their orders?
What is the manufacturing time?
Do you sell only personalized jewelry on your Application?
I'm a jewelry designer. Can I work with you?
I’m a jewelery manufacturer. Can I use you to expand my customer base?
How can I get a copy of your price list?
Why would it be beneficial to add more products to my point of sale?
Is it possible to request a new design or modify a running design?
What is the length of the nameplate?
Is the length of the nameplate included in the length of the chain?
Can I preview a sample of my name necklace before ordering?
When should I consider ordering a name necklace in double thickness?
In what ways can we, as retailers, work with you?
Do you charge for the use of your application?
May I add a diamond or a crystal to my necklace?
What is a Swarovski crystal and does it sparkle?
Can I embed the application in our company’s Web site and use it to sell products?
Do you update the application?
How do I order a touch screen via www.rhlpjewelry.com?
Is it true that the collection is updated in the application every 21 days?
Do you offer a guarantee?
Additional information

What does your company do? What is your business concept?

Our company has been manufacturing personalized jewelry (gold, silver, gold plate) for over a decade. A separate division of our company has spent the past three years developing an intelligent point of sale. Designed for installation in local stores, this application enables retailers and manufacturers to increase their sales with zero risk. (All orders are custom made.) Moreover, this touchscreen device can be used to market new products for a trial period before stock is purchased. Another way of increasing sales is to embed the application in our customers’ Web sites.

I’m a store owner. What are the benefits to installing your point of sale in my business?

As a store owner, our application provides you with: 1. The ability to sell items of personalized jewelry within a few seconds after installation 2. The ability to sell thousands of new products from different manufacturers without having to purchase stock for your store. (Depending on your business, you can either incorporate products in the application from manufacturers of your choice, or we can offer you items from manufacturers with whom we work.) 3. All orders are custom-made, so there is no need for stock. Our touchscreen device will attract potential customers to your store.

Do you only sell personalized jewelry through the application?

"P No, as a large manufacturer of personalized jewelry, we not only offer our customers our manufacturing and shipping services but we also sell all types of jewelry (silver, gold, diamond etc.) from points of sale all over the world (online and through local stores). If necessary, we can make changes in our application to optimize your jewelry display (through the addition of a video clip or fields in the application, or by making other alterations).

Do you ship worldwide?

Yes, we ship worldwide.

I’m a jewelery designer. Is there any way in which we might work together?

Of course we can. By adding your collection to our points of sale, we can market your jewelry to our customers all over the world.

We offer to join our affiliate programs to local stores and e-commerce sites.

How long will my customers have to wait to receive their orders?

Since delivery times to different countries vary, we will send you our schedules.

What is the manufacturing time?

1 – 3 working days from the time you place an order.

Do you sell only personalized jewelry on your Application?

No, as part of our services we offer to other designers to use our selling power (local points of sales worldwide) to sell their jewelry worldwide, we can offer to our customers your collection and if they agree we will deployed in the local points the collection in a short time.

I'm a jewelry designer. Can I work with you?

 Certainly, our company can accept your product line and offer our clients from all around the world to add your collections into their points of sale, according to their specialty. If our clients will be interested in selling your products (after they get the product details and description and price list) we will embed your products in our points of sale, and then it is up to the success of your jewelry line. Your work as a manufacturer from the minute we installed your line in our system is directly with the store owner (Who has our Point of Sales at in store).

If you will like to see more designs and one of our stores you can lick on PersJewel - Personalized Jewelry

I’m a jewelery manufacturer. Can I use you to expand my customer base?

 Yes, of course. You are welcome to send us details of your collection together with your price list and we will offer our customers the products that suit their type of business. If our customers express interest in your products (after they’ve considered your samples and prices), we will embed your designs in their points of sale. From then on, everything depends on sales. Once your products have been incorporated into the application, you will work directly with the store owners.

How can I get a copy of your price list?

Please send us your details and we will contact you.

Why would it be beneficial to add more products to my point of sale?

If you have a line of new products that you wish to market to your customers, you can offer them through your point of sale for a trial period without having to invest in stock. If you see that there is a demand for these products, you can then purchase stock for your stores on a permanent basis. No sale, no loss! No need for stock! Your risk is reduced to 0%!

Is it possible to request a new design or modify a running design?

Yes, it's possible. You can use our online service to forward questions from your customers and we will reply either immediately or within 24 hours.

What is the length of the nameplate?

Nameplate sizes vary according to the length of name. The average nameplate size ranges from 0.75"– 2" (2cm – 5cm). The smaller version of the nameplate ranges from 0.7" – 1.5" (2cm – 4cm). 

Is the length of the nameplate included in the length of the chain?

No. The chain length does not include the length of the nameplate. If you order a name necklace with a 14" chain (35.5 cm), the length of the entire necklace would be approximately 14.5" – 15.5" (36.8 – 39.3 cm). 

Can I preview a sample of my name necklace before ordering?

Yes. The application has an option for the customer to preview the name necklace before finalizing the order. The "Carrie" style font, which is one of our favorite necklace designs, is displayed as the default in the order screen.

When should I consider ordering a name necklace in double thickness?

For maximum durability, we always recommend that the pendant be ordered in double thickness. Ensure that you specify double thickness for names that include more than eight letters. However, customers often choose double-thick material for shorter names as well, since it is more robust. Note that double-thick material is essential if you want to include a Swarovski crystal or a diamond.

In what ways can we, as retailers, work with you?

There are a number of ways:

1. By embedding the items of personalized jewelry that you sell in your Web site.

2. By installing points of sale in your stores and using them to sell items of personalized jewelry By purchasing a monthly/yearly licence which will authorize you to use our services. 

Do you charge for the use of your application?

Yes. The monthly fee depends on the number of installed applications. Please contact us for details.

May I add a diamond or a crystal to my necklace?

Yes, a diamond or a Swarovski crystal adds a touch of class to your personalized pendant. Please note, the name necklace must be made in double-thick material in order to mount the stone.

What is a Swarovski crystal and does it sparkle?

A Swarovski crystal is a precision-cut glass crystal manufactured in the Czech Republic. These stunning crystals sparkle and their rich colors enhance every style of necklace.

Can I embed the application in our company’s Web site and use it to sell products?

Yes. Please contact us for details.

Do you update the application?

Yes, indeed. Once every three months, on average, we release a new, improved version which contains new functionality. Our customers can update their applications with any of the features offered in the new version. Updates are implemented remotely and require no additional resources.

How do I order a touch screen via www.rhlpjewelry.com?

Please click the above link and we will get back to you with all the relevant details.

Is it true that the collection is updated in the application every 21 days?

Correct. An automatic update runs on the application once every 21 days. During this update, new products replace those that were not sold during the last 21 days. Updating the collection enables us to maximize our sales potential.

Do you offer a guarantee?

We take pride in our craftsmanship and manufacture our products from high-quality materials. We want you to shop confidently, knowing that if either you or your customer is dissatisfied, you may return the purchased product. We respect our relationship with you and your customers and stand by our commitments. Our aim is to provide you with a unique business opportunity which will boost your profits and relieve you of back office tasks.

Additional information: 

a) One name or word per pendant
b) One capital letter per pendant
c) For two capitals, an additional fee is charged depending on the name length.
d) If the name is longer than 8 letters, the necklace must be ordered in double thickness.
e) The chain lengths detailed on our website do not include the length of the pendant.
f) The size of the pendant varies according to the requested name and design.
g) Regular size necklaces: The average pendant size is 0.75" – 2" (2 cm – 5 cm).
h) Regular size necklaces: The pendant height is 0.2" – 0.3" (6 mm – 8 mm).
i) "Carrie" and "Bianca" designs: The average pendant size is 0.75" – 2" (2 cm – 5 cm).
j) "Carrie" and "Bianca" designs: The pendant height is 0.2" – 0.25" (5 mm – 7 mm).

If you have further questions, please contact us at:

Toll-free USA -1-360-512-3026, or
michael@name-necklace-jewelry.com

 

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